Return & Refund Policy

Effective Date: July 7, 2026

At Infinity Mart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

7-Day Return Policy

You may request a return within 7 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.
• Be in its original packaging with all tags, accessories, and manuals (if applicable).
• Be accompanied by proof of purchase, such as your order number or receipt.

Items that do not meet these conditions may not qualify for a refund or exchange.

Non-Returnable Items

The following items cannot be returned unless they are defective or damaged upon arrival:

• Gift cards
• Downloadable or digital products
• Personal care or hygiene products that have been opened
• Customized or personalized items
• Items marked as "Final Sale" or "Non-Returnable"

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the product so we can resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method.
• Refunds are typically completed within 5–10 business days, depending on your payment provider or bank.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items that are defective, damaged, or incorrect. If you need an exchange, please contact us with your order details.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

How to Start a Return

To initiate a return or request a refund, please contact us using the details below:

Infinity Mart

Phone: 03157185131

Email: infinitymart.inbox@gmail.com

Address: 194C Palm City Housing Society, Lahore 54000, Pakistan

Please include your order number and the reason for your return in your message.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Infinity Mart

Email: infinitymart.inbox@gmail.com

Phone: 03157185131

Address: 194C Palm City Housing Society, Lahore 54000, Pakistan